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Putting Customers First: The Mobile Feedback Checklist

How do you encourage app feedback to build a better, more customer-centric app?

Collecting and making sense of customer feedback isn’t a walk in the park for app publishers. There’s a big analytics challenge to understand the data their collecting, not to mention gathering the feedback in the first place. Here at Apptentive, we focus on making it easy for our customers  to collect and act on 100x more feedback. The Mobile Feedback Checklist breaks it down into actionable steps.

INSIDE, YOU'LL FIND:

  • Common ways mobile feedback is collected today
  • The importance of feedback & how it informs app publishers
  • Data about how customers prefer to leave feedback & communicate with brands
  • Our six-step process to gauge feedback strengths and weaknesses
  • And so much more!

How do you encourage app feedback to build a better, more customer-centric app?

Collecting and making sense of customer feedback isn’t a walk in the park for app publishers. There’s a big analytics challenge to understand the data their collecting, not to mention gathering the feedback in the first place. Here at Apptentive, we focus on making it easy for our customers to collect and act on 100x more feedback. The Mobile Feedback Checklist breaks it down into actionable steps.

INSIDE, YOU'LL FIND:

  • Common ways mobile feedback is collected today
  • The importance of feedback & how it informs app publishers
  • Data about how customers prefer to leave feedback & communicate with brands
  • Our six-step process to gauge feedback strengths and weaknesses
  • And so much more!

A better way to communicate with customers:
Humanize the mobile experience

MAKE YOUR BRAND ACCESSIBLE

Use mobile as a vehicle to listen and respond to customer conversations.

PROACTIVELY ENGAGE AT SMART TIMES

Communicate intelligently with your customers at the right place, right time, and with the right people.

MAKE DATA-DRIVEN DECISIONS

Glean insights, learn, and take action based on customer feedback.