The State of Mobile Consumer Engagement 2021

How apps across all categories can emerge stronger.

2020 reset the mobile app playing field. In response, mobile teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes.

In this on-demand webinar, Christy Culp, Apptentive’s Chief Customer Officer, discusses 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success.

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Christy Culp

Chief Customer Officer, Apptentive

In the meantime, you might be interested in these free resources:

Glean insights, learn, and take action based on customer feedback.

Join us for our webinar on Thursday, April 30th at 10 a.m. PT. We’ll be sharing exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report.

Apptentive leadership, Robi Ganguly, CEO and Co-founder, and Christy Culp, VP of Customer Success, will share exciting new data from our highly-anticipated annual report. Since the report is 50 pages long, we find it valuable and useful for our audience to actually walk through the data in a webinar, pull out the most important information, and provide an opportunity to ask questions in real-time.

This data serves as a benchmark for brands with mobile apps in the Finance, Travel, Food and Beverage, Retail and Shopping, Lifestyle, and Media categories.

We’ll discuss mobile engagement data in the following categories:
  • Sentiment analysis
  • Customer retention and loyalty
  • Ratings and reviews
  • Interaction and response rates
  • Surveys
  • NPS
  • Messages

Do you have questions about the report? Help us shape the content in this webinar by submitting your questions here.