Q&A: Key Lessons from Pilot's Mobile Experience & Loyalty Program

Learn how Pilot Flying J uses customer feedback, in-app targeted surveys, and more to make product decisions and improve their loyalty program.

As an essential business that remained critical during the COVID-19 pandemic, Pilot Flying J relied on their mobile experience to provide a look into customer behaviors, needs, opinions, and feedback. They then used this data to inform their product roadmap, inform their marketing campaigns, and ultimately drive ROI.

Wednesday, January 27th at 10 am PT | 1 pm ET

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Chris Diakiwski

Customer Success Manager,

Ginny Holmes

Senior Manager of Digital Products, Pilot Flying J


Glean insights, learn, and take action based on customer feedback.

To understand mobile’s impact on the product management industry, we surveyed over 200 mobile PMs and packaged our learnings in our new report. This guide was created to help mobile product managers understand how their jobs and mobile products stack up against their peers, along with tips for improving technical skills, measuring success, facing challenges, and how to get ahead.

The report highlights demographic data, key decision makers, success metrics, average level of technical skill, average salaries, and more.