Apptentive Guide

How To Manage Your Brand's Reputation on Mobile

INVESTMENT IN MOBILE IS NO LONGER OPTIONAL

A lack of investment in mobile is a red flag to consumers that the entire customer experience is lacking—no matter how widely recognized the brand name is. Mobile has become so important to consumers that if it's ignored, brands risk damaging their hard earned reputation; a situation that can equal a loss in revenue and loyal customers.

INSIDE, YOU'LL FIND:

  • 4 actionable tips for mobile reputation management
  • How mobile can boost your brand image in the eyes of consumers
  • Exclusive data around the impact mobile customer experience has on brands' reputation
  • How ratings and reviews influences consumers' brand perception
  • The impact star ratings have on app store conversion rates
  • And so much more!

INVESTMENT IN MOBILE IS NO LONGER OPTIONAL

A lack of investment in mobile is a red flag to consumers that the entire customer experience is lacking—no matter how widely recognized the brand name is. Mobile has become so important to consumers that if it's ignored, brands risk damaging their hard earned reputation; a situation that can equal a loss in revenue and loyal customers.

INSIDE, YOU'LL FIND:

    • 4 actionable tips for mobile reputation management
    • How mobile can boost your brand image in the eyes of consumers
    • Exclusive data around the impact mobile customer experience has on brands' reputation
    • How ratings and reviews influences consumers' brand perception
    • The impact star ratings have on app store conversion rates
    • And so much more!

A better way to communicate with customers:
Humanize the mobile experience

MAKE YOUR BRAND ACCESSIBLE

Use mobile as a vehicle to listen and respond to customer conversations.

PROACTIVELY ENGAGE AT SMART TIMES

Communicate intelligently with your customers at the right place, right time, and with the right people.

MAKE DATA-DRIVEN DECISIONS

Glean insights, learn, and take action based on customer feedback.