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Feedback & Loyalty on the Mobile Frontier

Customer Feedback is Key to Success

To understand how customers and companies perceive feedback and the effects mobile has had on collecting feedback, Apptentive and SurveyMonkey conducted two surveys of more than 1,000 U.S. consumers and professionals ages 18 and older.

The report highlights demographic data, key decision makers, success metrics, average level of technical skill, average salaries, and more. 

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Inside, you'll find:

What today's consumers expect from companies

How customer feedback impacts loyalty

Actionable tips to increase the volume of your customer feedback

  • What today's consumers expect from companies
  • How customer feedback impacts loyalty
  • Four actionable tips to increase the volume of your customer feedback