2022 Mobile Customer Engagement Benchmark Report

Trends that will define the year in mobile—and beyond

Our seventh annual report, drawn from more than one billion customer voices

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Navigating the Mobile-First Landscape

Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of shifting sentiment. But our analysis isn't limited to defining the current state of mobile engagement. We've also uncovered strategies for mobile teams to act on the data. Read the report for details on how you can:

Adjust your feedback strategy to align with benchmarks specific to your industry
Listen effectively, respond to, and act on customer feedback
Pinpoint the best timing for surveys, promotions, and asking for ratings
Identify Fans and Risks, and how to personalize mobile journeys for each

Get the report

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