WEBINAR


2019 Benchmark Report: Mobile Customer Engagement

Join us on Wednesday, March 6th at 10am PT to discuss results from an analysis of over 1,400 apps.

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During the webinar, we'll share exclusive new data from our fourth annual Mobile Customer Engagement Benchmark Report, which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.


You'll learn: 

  • Average percentage of customers who companies interact with, and the percentage of those customers who respond to the interactions sent
  • Average volume of app store ratings and reviews
  • Average distribution of app store ratings
  • Average response rate to in-app surveys, and the average Net Promoter Score
  • Actionable tips to overcome these challenges, no matter your starting point
  • And much more!


Featuring:

Robi Ganguly

CEO, Apptentive

Christy Culp

VP of Customer Success, Apptentive

In the meantime, you might be interested in these free resources:

Glean insights, learn, and take action based on customer feedback.

Do you know how effective your approach to customer feedback management is? Most companies think they have a lot of time to course correct unhappy customer experiences, but our research shows otherwise. Join Robi Ganguly, Apptentive's CEO, and Christy Culp, Apptentive's VP of Customer Success, to learn how the best in mobile collect and act on customer feedback, and how your strategy measures up to industry standards.

During the webinar, we'll share exclusive new data from our fourth annual Customer Feedback Management Benchmark Report, which empowers companies seeking to understand how their customer feedback metrics stack up against the market, provides insight into where top brands set the bar, and explores opportunities to improve their mobile customer experience.


You'll learn: 
  • Average percentage of customers who companies interact with, and the percentage of those customers who respond to the interactions sent
  • Average volume of app store ratings and reviews
  • Average distribution of app store ratings
  • Average response rate to in-app surveys, and the average Net Promotor Score
  • Actionable tips to overcome these challenges, no matter your starting point
  • And much more!