A better way to communicate with customers:
Humanize the mobile experience
Average percentage of app customers who companies interact with, and the percentage of those customers who respond to the interactions sent.
Average volume and distribution of app store ratings and reviews.
Average volume and distribution of app store ratings and reviews. Average response rate to in-app surveys, and the average Net Promoter Score (NPS) score per NPS survey.
You can use this 82-page guide to:
- Improve your mobile customer journey
- Understand how different channels influence customer segments
- Track lifetime customer value, drive engagement, & monetization
- Improve app ratings & reviews, while identifying fans & detractors
- Build a better product based on customer feedback & learn where to allocate your resources
- And so much more!