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Mobile Customer Engagement Benchmark Report: 2017 Edition

HOW DOES YOUR APP STACK UP?

It's tricky to gauge what level of mobile engagement is best for your customers—that's why we analyzed over 5,000 unique apps in Apptentive's database to help you understand how your app stacks up against the entire mobile landscape.

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A better way to communicate with customers:
Humanize the mobile experience

MAKE YOUR BRAND ACCESSIBLE

Use mobile as a vehicle to listen and respond to customer conversations.

PROACTIVELY ENGAGE AT SMART TIMES

Communicate intelligently with your customers at the right place, right time, and with the right people.

MAKE DATA-DRIVEN DECISIONS

Glean insights, learn, and take action based on customer feedback.

INSIDE, YOU'LL FIND:

  • Average in-app survey response rate
  • Average volume and distribution of app store ratings and reviews
  • Average app interaction and response rates
  • Average response rates to in-app Net Promoter Score (NPS) surveys and the average score
  • And much more!